Privacy Policy

Last updated: March 4, 2026

Introduction

TeliTask ("we," "our," or "us") operates an AI-powered voice assistant platform at telitask.ai. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.

By using TeliTask, you agree to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect the following categories of information:

Account Information

• Full name
• Email address
• Phone number
• Password (stored securely using hashed encryption)

Usage Data

• Call logs (date, time, duration, status)
• Task history and assistant interactions
• Feature usage patterns

Voice Data

• Call recordings and transcripts processed by our AI systems
• Voice data is stored temporarily and used solely for delivering and improving the assistant experience

Payment Information

• Payment processing is handled entirely by Paystack
• We do not store your credit card number, CVV, or other card details on our servers
• We retain only transaction references and billing history for record-keeping

Device and Browser Information

• IP address
• Browser type and version
• Timezone and language preference
• Operating system

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — To operate your AI voice assistant, manage tasks, and process calls
• AI assistant operation — To understand voice commands, generate responses, and complete tasks on your behalf
• Billing and payments — To process subscriptions, issue invoices, and manage your account balance
• Customer support — To respond to your inquiries and resolve issues
• Product improvement and analytics — To analyze usage patterns, fix bugs, and improve the overall experience

We do not use your data for advertising or sell it to third parties.

Third-Party Services

We work with the following third-party providers to deliver our services. Each provider only receives the data necessary to perform their function:

• Twilio — Handles voice calls, SMS, and WhatsApp messaging. Twilio processes your phone number and call audio. Twilio Privacy Policy
• Supabase — Provides database hosting and user authentication. Supabase stores your account data and application data. Supabase Privacy Policy
• Paystack — Processes all payments and billing. Paystack receives your payment details directly. Paystack Privacy Policy
• Vercel — Hosts our web dashboard. Vercel may process your IP address and request metadata. Vercel Privacy Policy
• xAI/Grok — Powers AI voice processing and natural language understanding. Voice transcripts and task context are sent to xAI for processing. xAI Privacy Policy

Data Retention

We retain your data according to the following schedule:

• Call recordings — Stored for 30 days, then permanently deleted
• Account data — Retained for as long as your account is active. Upon account deletion request, your data is removed within 30 days
• Billing records — Retained as required by applicable tax and financial regulations (typically 5-7 years)
• Usage analytics — Aggregated and anonymized data may be retained indefinitely for product improvement

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Right of access — Request a copy of the personal data we hold about you
• Right to rectification — Request correction of inaccurate or incomplete data
• Right to erasure — Request deletion of your personal data
• Right to data portability — Receive your data in a structured, machine-readable format
• Right to restriction of processing — Request that we limit how we use your data
• Right to object — Object to our processing of your personal data for certain purposes

To exercise any of these rights, contact us at privacy@telitask.ai. We will respond to your request within 30 days.

Your Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know — You can request details about the categories and specific pieces of personal information we have collected about you
• Right to delete — You can request that we delete the personal information we have collected from you
• Right to opt-out of sale — We do not sell your personal data to third parties. If this ever changes, we will provide a clear opt-out mechanism
• Right to non-discrimination — We will not deny you services, charge different prices, or provide a different quality of service because you exercised your privacy rights

To submit a request, email privacy@telitask.ai.

Marketing Communications

With your explicit consent, we may send product updates, tips, and promotional offers via email, SMS, WhatsApp, and Telegram. You can opt in during signup or in your notification settings. You may withdraw consent at any time by:

• Toggling off channels in Settings > Notifications
• Clicking "Unsubscribe" in any marketing email
• Replying STOP to any marketing SMS or WhatsApp message
• Sending /unsubscribe to our Telegram bot

We maintain an audit log of all consent changes for compliance purposes.

Cookies

We use a minimal set of cookies to operate our service:

• Authentication session — Keeps you signed in across pages
• Language preference — Remembers your selected language
• Theme preference — Remembers your light or dark mode choice

We do not use third-party tracking cookies, advertising cookies, or analytics cookies that track you across other websites.

International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate, including Vercel and Twilio. When data is transferred outside your country of residence, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by law.

Children's Privacy

TeliTask is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has provided us with their data, please contact us at privacy@telitask.ai.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email at the address associated with your account. The updated policy will also be posted on this page with a revised "Last updated" date.

Your continued use of TeliTask after receiving notification of changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: privacy@telitask.ai Website: telitask.ai